Auto-routing reorders an agent's tasks for the day as efficiently as possible using either geolocation or straight line estimation.

Properties are used to configure the system's estimates by adjusting:
  • Travel time between tasks.
  • Task windows that are either fixed or flexible.
  • Task dependencies that require the completion of a prerequisite task.
  • Toll road routing that is either enabled or disabled.
  • Rush hour and other specified time buffers.

If a task cannot be auto-routed because of an impractical or missing location or because the task window cannot be scheduled, the system displays a message advising that the unroutable task was not included in the new sequence. Dependent tasks cannot be auto-routed if the routing would produces a circular relationship. The system returns any unroutable task to the Pending Dispatch state.