Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Business rules installed with Marketing Service Management

Business rules installed with Marketing Service Management

Marekting service management adds the following business rules.
Business rule Table Condition Description
Marketing request
Assigned Marketing Request

[sn_sm_marketing_request]

Request is assigned. Automatically moves a marketing request from Ready to Assigned state.
Cancellation Marketing Request

[sn_sm_marketing_request]

Automatically executes when marketing request is cancelled.
Ready for work (approval off) Marketing Request

[sn_sm_marketing_request]

Approval is off and assigned_to field is not empty. Automatically moves a marketing request from Draft to Ready state.
Ready for work (approval on) Marketing Request

[sn_sm_marketing_request]

Approval is on and either a template is selected or assigned_to field is not empty. Automatically moves a marketing request from Approved to Ready state.
Start Work Marketing Request

[sn_sm_marketing_request]

Automatically moves a marketing request from Assigned to Work in Progress state.
Marketing task
Accept Marketing Task

[sn_sm_marketing_task]

Automatically moves a marketing task from Assigned to Accepted state
Assigned Marketing Task

[sn_sm_marketing_task]

Assigned_to field changes and is not empty Automatically moves a marketing task from Draft to Assigned state
Assigned Marketing Task

[sn_sm_marketing_task]

Assigned_to field is not empty Automatically moves a marketing task from Pending Assignment to Assigned state
Cancel Cleanup Marketing Task

[sn_sm_marketing_task]

State changes Executes when a marketing task is cancelled
Ready for Work Marketing Task

[sn_sm_marketing_task]

Marketing task has a template and a task is created for its parent request Automatically moves a marketing task from Draft to Pending Assignment state
Reassign Marketing Task

[sn_sm_marketing_task]

Assigned_to field changes and is not null and state is not assigned, accepted, or work in progress Automatically moves a marketing task to Assigned state
Start Work Marketing Task

[sn_sm_marketing_task]

Automatically moves a marketing task from Accepted to Work in Progress state