Use the HR knowledge base

When you have a question about the organization's policies or benefits, search the HR knowledge base before submitting an HR question or request.

About this task

On the HR Service Portal, you can enter search text and see matching articles as you type. If an article answers your question, you do not need to submit an HR request.

Procedure

  1. Navigate to Self-Service > HR Service Portal
  2. Click Knowledge Base in the banner.
    The Knowledge Base window opens.
  3. You can read Top Rated Articles or articles associated with various categories, such as, Benefits, FAQ, or Payroll or enter your search text and do one of the following:
    OptionDescription
    Open an article that appears below the search box Click the article name.
    Open the HR knowledge base advance search Click Search at the top of the list.
  4. To complete the advanced search, enter text above the list of articles and press the Enter key.
    Matching articles are listed, and a filter appears on the left to let you refine search results by knowledge bases, categories, or authors.
  5. Click the article to read.

What to do next

When you access knowledge base articles, it is a good practice to rate and review the information presented, especially if information is missing or out-of-date. Your organization may choose not to show rating and comment fields, but if they appear in the article, take the time to rate it. This helps ensure that information stays current and useful to others.