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Activate HR Service Management

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Activate HR Service Management

HR Service Management is available as a separate subscription. The Human Resources Application: Core ( plugin provides basic HR features, and there are several other plugins that are provided with the subscription.

Before you begin

Role required: admin

About this task

Activate each HR plugin that you want to use. Following is a list of each additional plugin and the features it provides.
  • Human Resources Application: Service Portal ( activates the employee self-service HR Service Portal. HR Service Portal is the external portal used for recruiting and pre-employment activities. It is used to interact with new employees after they are hired and before they start.
  • Human Resources Application: HR Connect ( sets up an HR chat queue and makes it available on the HR Service Portal. Your organization must activate Connect.
  • Human Resources Application: Workday Integration ( provides two-way integration with the Workday solution for your organization.
  • Human Resources Application: Reporting Overview ( provides the Overview and Overview Reporting dashboards.

Human Resources Application: Performance Analytics plugin requires a subscription to Performance Analytics Premium. It provides HR performance analytics reports and lets you define HR performance analytics reports.

To purchase a subscription, contact your ServiceNow account manager. After purchasing the subscription, activate the plugin within the production instance.

You can evaluate the feature on a sub-production instance without charge by requesting it from the HI Customer Service System.

Follow the steps to activate each HR plugin that you want to use.


  1. Navigate to System Definition > Plugins.
  2. Find and click the plugin name.
  3. On the System Plugin form, review the plugin details and then click the Activate/Upgrade related link.

    If the plugin depends on other plugins, these plugins are listed along with their activation status.

    If the plugin has optional features that are not functional because other plugins are inactive, those plugins are listed. A warning states that some files will not be installed. If you want the optional features to be installed, cancel this activation, activate the necessary plugins, and then return to activating the plugin.

  4. (Optional) If available, select the Load demo data check box.

    Some plugins include demo data—sample records that are designed to illustrate plugin features for common use cases. Loading demo data is a good policy when you first activate the plugin on a development or test instance.

    You can also load demo data after the plugin is activated by clicking the Load Demo Data Only related link on the System Plugin form.

  5. Click Activate.