Human Resources roles

Roles used with the HR Service Management application

Role title [name] Description Contains Roles
HR specialist

hr_specialist

Can create and update HR cases.
  • hr_case_writer
HR generalist

hr_generalist

Can create and update HR cases.
  • hr_case_writer
HR recruiter

hr_recruiting

Can create and update HR cases.
  • hr_specialist
HR payroll specialist

hr_payroll

Can create and update HR cases.
  • hr_specialist
HR manager

hr_manager

Full control over all HR functions.
  • All hr_basic roles
  • survey_admin
  • hr_position_writer
  • hr_profile_reader
  • hr_case_reader
  • hr_task_reader
  • catalog_admin
  • skill_admin
Director of HR

hr_director

Full control over all HR functions.
  • hr_manager
Assignment rule reviewer

hr_assignment_reader

Can read HR assignment rules.
  • None
Assignment rule updater

hr_assignment_writer

Can update HR assignment rules.
  • hr_assignment_reader
HR system administrator

hr_admin

Full control over all human resources data and can administer territories and skills.
  • all HR roles
  • territory_admin
  • skill_model_admin
  • survey_admin
  • catalog_admin
  • template_admin
  • skill_admin
  • knowledge_manager
  • assignment_rule_admin
  • model_manager
HR agent

hr_basic

Can create, update, and delete HR cases and follow up on those they created.
  • document_management_user
  • hr_case_writer
  • hr_kb_writer
  • hr_profile_writer
  • hr_task_writer
  • skill_model_user
  • skill_user
  • survey_reader
HR case reviewer

hr_case_reader

Can read HR cases and HR profiles.
  • hr_read
  • hr_profile_reader
  • hr_task_reader
HR agent

hr_read

Can read and create HR cases and follow up on those they created
  • hr_profile_reader
HR case worker

hr_case_writer

Can create and update HR cases.
  • hr_case_reader
  • hr_task_writer
HR approver

hr_approver_user

Can approve HR cases.
  • approver_user
HR task reviewer

hr_task_reader

Can read HR tasks.
  • None
HR task worker

hr_task_writer

Can create and update HR tasks.
  • hr_task_reader
HR profile reviewer

hr_profile_reader

Can read HR profiles.
  • None
HR profile specialist

hr_profile_writer

Can create and update HR profiles.
  • hr_profile_reader
HR position specialist

hr_position_writer

Can create, update, and delete HR position records.
  • None
HR knowledge article writer

hr_kb_writer

Can create and update HR knowledge articles.
  • None
Content formatter

[content_block_open_header_user]

Can edit the HR Portal header.
  • None