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Available HR reports

Available HR reports

Predefined HR reports are available in the HR - Case Management > Reports list.

Table 1. Available reports
Report nameDescriptionDisplays
Active HR CasesTabular view of all active cases.Number, Type, Category, State, Short description, Opened by, Assignment group, Assigned to
Active HR Cases Pivot Table by CategoryPivot table view of all active cases.Assigned to, Category
Active HR Onboarding Cases by Assigned ToTabular view of active onboarding cases, grouped by Assigned to.Number, Priority, State, Short description, Opened by, Opened for, Assignment group, Assigned to
Active HR Onboarding IT RequestsTabular view of onboarding tasks assigned to IT, for example, for computers and other office equipment.Number, Priority, State, Short description, Assigned to, Location
Active HR Onboarding Tasks by Assigned ToTabular view of open HR tasks for active onboarding HR cases, grouped by Assigned to.Number, Case, Priority, State, Short description, Assignment group, Assigned to
Case Satisfaction Survey - 30 Days AVGBar chart showing the averages over 30 days of responses to the HR case satisfaction survey.Average Actual Value, Metric
Cases Awaiting ApprovalCount of unapproved HR cases or requests.Number
HR Case SLAs by AssignedBar chart showing the number of overdue cases by the assigned user.Count, User, State
HR Case SLAs by Elapsed Time PercentageBar chart showing the number of cases by the elapsed time percentage until the SLA is breached.Count, Elapsed time percentage
HR Case Transfer RateBar chart showing the number of times the assigned HR agent was changed by category for the last six months.Number of reassignments, Category
HR Cases Opened Last Month by CategoryBar chart of cases raised over the last month by HR case category.Category, Count, Month
HR Cases Opened This Month by CategoryBar chart of cases raised over the current month by HR case category.Category, Count
HR Onboarding by LocationBar chart showing the number of onboarding cases by location.Location, Count
My HR Cases by CategoryPie chart of cases assigned to you, where each slice represents an HR case category.Category, Count
Number of HR ProfilesCount of HR profile records.Number
Open High Priority CasesCount of active high priority HR casesNumber
Open Onboarding casesCount of active onboarding casesNumber
SLA BreachedCount of HR cases with a breached SLANumber
Unassigned HR CasesList of HR cases not assigned to any user.Number, Type, Category, State, Short description, Opened by, Assignment group, Assigned to

Products > Service Management > Human Resources Service Management; Versions > Helsinki