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Search field service agents

Search field service agents

Search the agents in the Team list on the central dispatch board.

Before you begin

Role required: wm_dispatcher or admin

About this task

You can search on the following fields:
  • Agent name
  • Assignment group
  • Assignment group manager
  • Location

Procedure

  1. Navigate to Field Service > Dispatching > Central Dispatch.

  2. Click the search icon in the Team list header to expand the search field.

  3. Type the search term in the search field and press Enter.

    The agents that meet the search requirements are displayed.
  4. To clear the search and display all of the agents, delete the search term and press Enter.

Products > Service Management > Field Service Management; Versions > Helsinki