Auto-route dependent tasks

When ServiceNow automatically schedules an agent's daily tasks using the auto-routing feature, it takes into account many factors, including specified task windows and any task dependencies that exist.

When ServiceNow automatically schedules an agent's daily tasks using the auto-routing feature, it takes into account many factors, including specified task windows and any task dependencies that exist. The system blocks auto-routing if the dependencies produce a circular reference, or if a task window conflicts with a dependent relationship. ServiceNow attempts to route as many tasks as it can, and displays a warning message if it fails to route any tasks. Tasks that are not routed are returned to a state of Pending Dispatch.