Activate Facilities Service Management

The Facilities Service Management (com.snc.facilities_service_automation) plugin is available as a separate subscription. There are other facilities plugins that are provided with the subscription.

Before you begin

Role required: admin

About this task

This plugin includes demo data and activates related plugins if they are not already active.


  1. Navigate to System Definition > Plugins.
  2. Find and click the plugin name.
  3. On the System Plugin form, review the plugin details and then click the Activate/Upgrade related link.

    If the plugin depends on other plugins, these plugins are listed along with their activation status.

    If the plugin has optional features that are not functional because other plugins are inactive, those plugins are listed. A warning states that some files will not be installed. If you want the optional features to be installed, cancel this activation, activate the necessary plugins, and then return to activating the plugin.

  4. (Optional) If available, select the Load demo data check box.

    Some plugins include demo data—sample records that are designed to illustrate plugin features for common use cases. Loading demo data is a good policy when you first activate the plugin on a development or test instance.

    You can also load demo data after the plugin is activated by clicking the Load Demo Data Only related link on the System Plugin form.

  5. Click Activate.


Clone an instance
Use the system clone application to clone data from one instance to another. This application is useful when cloning a production instance over an existing sub-production instance before developing or testing changes.
Sys_attachments are not cloned, including GeoJSON map files. GeoJSON map files are considered a large attachment by default. See the Exclude large attachment data field in Use system clone .
Note: As an option, you can download the GeoJSON maps from the source tables (fm_map_set and fm_map_set_tranformed) and upload to the destination.