Properties installed with Facilities Service Management

Facilities Service Management Properties controls the behavior of the Facilities Service Management application.

Facilities Service Management adds the following properties.

Property Description
facilities.management.autoclose.request.time Number of days (integer) after which Resolved requests are automatically closed. Zero (0) disables this feature.
  • Type: integer
  • Default value: 1
  • Location: Facilities > Administration > Properties
facilities.management.workflow.state Select the state at which the template workflow starts.
  • Type: string
  • Default value: 5
  • Location: Facilities > Administration > Properties
facilities.management.default.end.time Default end time for all work agents when no schedule is set, formatted as 17:00.
  • Type: string
  • Default value: 17:00
  • Location: Facilities > Administration > Properties
facilities.management.fvw.area.unit The system base area unit for facilities space tables. Set to true to use meters squared, or false to use feet squared.
  • Type: true | false
  • Default value: false
  • Location: Facilities > Administration > Properties
facilities.management.timezone.weight Time zone weight.
  • Type: integer
  • Default value: 10
  • Location: Facilities > Administration > Properties
facilities.management.state.value Select the state that the request goes into after work in progress.
  • Type: integer
  • Default value: 6
  • Location: Facilities > Administration > Properties
facilities.management.work.spacing Amount of time (in minutes) to add between the end of a task and the travel start of the next.
  • Type: integer
  • Default value: 0
  • Location: Facilities > Administration > Properties
facilities.management.skills.weight Skills weight.
  • Type: integer
  • Default value: 10
  • Location: Facilities > Administration > Properties
facilities.management.location.weight Location weight.
  • Type: integer
  • Default value: 10
  • Location: Facilities > Administration > Properties
facilities.management.default.start.time Default start time for all agents when no schedule is set. If there is no scheduled task or if the task is continued from the previous day, the start time is set for a day other than the current day. This property uses a 24-hour clock.
  • Type: string
  • Default value: 08:00
  • Location: Facilities > Administration > Properties
facilities.management.overwrite.user.location Overwrite the user location with the primary location set in the fm_m2m_user_to_space table.
  • Type: true | false
  • Default value: true
  • Location: Facilities > Administration > Properties
glide.ui.facilities_request_task_activity.fields Facilities Request Task activity formatter fields
  • Type: string
  • Default value: assigned_to,cmdb_ci,state,impact,priority,opened_by,work_notes,comments,override_schedule_conflict
  • Location: Facilities > Administration > Properties
facilities_management.map.merge.task.agent.markers Merge the task and agent markers on the geolocation maps with a purple marker.
  • Type: true | false
  • Default value: false
  • Location: Facilities > Administration > Properties
facilities.management.max.agents.processed Sets the maximum number of agents processed by auto-dispatch at a time. The system has an absolute limit of 300 agents. The system cannot auto-dispatch a task for a dispatch group that contains more agents than the value configured.
  • Type: integer
  • Default value: 100
  • Location: Facilities > Administration > Properties