Facilities Legacy Floor Plan Viewer The Facilities Legacy Floor Plan Viewer plugin has been deprecated in the Helsinki release. Instances upgraded from a previous release can continue to use the Facilities Legacy Floor Plan Viewer, but the feature is not available for activation. This feature has been replaced by the Facilities Visualization Workbench plugin. The Facilities Service Management Floor Plan Viewer is used to process facilities requests in the following way: A ServiceNow administrator activates and configures the Facilities Service Management Floor Plan Viewer application according to your organization's needs and requirements. A facilities administrator creates your organization's floor plan and configures the spaces and assets contained within. Users submit facilities requests from the legacy floor plan viewer. Administrators qualify facilities requests; which is the process of checking that the information in the request is complete, so facilities tasks can be assigned. Administrators organize requests into tasks that need to be done before the request is complete, and dispatch those tasks. Facilities staff members perform the tasks necessary to fulfill the request. The assigned facilities staff members close their tasks, allowing the request to be closed. Customers can keep the existing table definitions for their facilities data or migrate to the new space table, which includes additional space management metrics. See Migrate facilities data to new space definition tables. If you move to the new space management table structure it’s easy to add more details by creating a transform map to assign values automatically to the spaces without having to do so manually. See Process GeoJSON map files. The floor plan viewer works with either the legacy tables or the new tables. However, it will not work with a mix of old and new tables, as [sys_property] controls the table set.Note: There is no migration path from the facilities service management floor plan viewer to the new facilities visualization workbench. Create a request with the Legacy Floor Plan ViewerIn addition to the standard way of creating facilities requests, users and facilities staff can create requests directly from the legacy floor plan viewer. Facilities agents can drag a marker to a space on the image-based floor plan to automatically create a request and associate it to that space. Agents can see all the requests associated with a floor, indicated by request icons shown on the floor plan.