Facilities Workbench

Members of the facilities staff use the workbench to interact dynamically with the floor plan. Users have access to the floor plan (but not the workbench), from which they can find other users and spaces.

Use the workbench as follows:
  1. A ServiceNow administrator activates and configures the Facilities Visualization Workbench application according to your organization's needs and requirements.
  2. A facilities administrator creates your organization's campus and configures the spaces and assets contained within.
  3. Users submit facilities and move requests and those request locations are tagged on the workbench.
  4. From the workbench, administrators qualify facilities requests; which is the process of checking that the information in the request is complete, so facilities tasks can be assigned.
  5. Administrators organize requests into tasks that need to be done before the request is complete, and dispatch those tasks.
  6. Facilities staff members perform the tasks necessary to fulfill the request.
  7. The assigned facilities staff members close their tasks, allowing the request to be closed.