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Answer an incoming call

Answer an incoming call

Use the OpenFrame window to answer an incoming call.

Before you begin

Role required: sn_customerservice_agent, sn_open_frame, or admin

About this task

The OpenFrame window displays the incoming call, including the phone number and the customer contact information.

Procedure

  1. Click Accept.

  2. When the call is finished, click End.

Products > Service Management > Customer Service; Versions > Helsinki