Customer portal

The customer portal is a web interface based on the ServiceNow Content Management System (CMS).

Use the customer portal to provide information and support to your customers.
Note: The Customer Service Portal, which is based on the ServiceNow Service Portal , is also available.
Figure 1. Customer portal
Customer portal based on the Content Management System
Customers can use the portal to:
  • Search the knowledge base for information that is relevant to an issue.
  • Engage the community, reach out to other users, and ask questions.
  • Create a case for an issue or a problem.
  • View and manage current user-created cases.
  • View asset and product information.
  • View or update information in their user profile.
  • Update notification preferences.
  • Change a password or request a new password.
In addition, customer administrators can also use the portal to:
  • Create a new contact.
  • Create a login for a new contact.
  • Enable or disable a contact login.
  • Reset a password for a contact.
  • Assign a user role to a contact.
  • Assign a contact to an asset.
  • View and update customer contact information.
  • Approve registration requests.

Customizing the customer portal

To customize this portal, navigate to Content Management > Sites and click Customer Service. See Content Management System for more information about creating a custom interface.