Activate Vulnerability Response

Activate the Vulnerability Response plugin and configure it based on the needs of your organization. This plugin is available as a separate subscription.

Before you begin

Role required: admin

About this task

Vulnerability Response activates these related plugins if they are not already active.
Table 1. Plugins for Vulnerability Response
Plugin Description
Software Asset Management Core

[com.snc.sam.core]

Provides the base tables for software asset management. Includes software installations, usages, suite calculations, and discovery models.
Security Support Common

[com.snc.security_support.common,]

Provides common functionality for use across the various security applications, such as Security Incident Response.
Vulnerability Response Support

[com.snc.security_support.vul]

Provides support functionality for use within the Vulnerability Response application.

To purchase a subscription, contact your ServiceNow account manager. After purchasing the subscription, activate the plugin within the production instance.

Procedure

  1. Navigate to System Definition > Plugins.
  2. Find and click the plugin name.
  3. On the System Plugin form, review the plugin details and then click the Activate/Upgrade related link.

    If the plugin depends on other plugins, these plugins are listed along with their activation status.

    If the plugin has optional features that are not functional because other plugins are inactive, those plugins are listed. A warning states that some files will not be installed. If you want the optional features to be installed, cancel this activation, activate the necessary plugins, and then return to activating the plugin.

  4. (Optional) If available, select the Load demo data check box.

    Some plugins include demo data—sample records that are designed to illustrate plugin features for common use cases. Loading demo data is a good policy when you first activate the plugin on a development or test instance.

    You can also load demo data after the plugin is activated by clicking the Load Demo Data Only related link on the System Plugin form.

  5. Click Activate.