Create an inbound request Unlike security incidents, inbound requests are generally of a lower priority. Requests for a scan or a new badge are examples of inbound requests. Before you begin Roles required: sn_si.basic role or higher Procedure Navigate to one of the Requests forms; for example, Security Incident > Inbound Requests > Assigned to Me, and click New. Fill in the fields on the form, as appropriate. Table 1. Security request Field Description Number [Read only] The automatically-generated security request number. Company The requester’s company. Location The CI's location, if applicable. This field is pre-filled when the CI is selected. Configuration item The configuration item affected by the request. Priority The priority of the request. Opened [Read only] The date and time that the request was opened. State The current state of the security request. Upon security request creation, this field defaults to Draft. Assignment group The assignment group from which the assigned worker will be selected. Assigned to The individual assigned to perform the work. Short description A brief description of the security request, which will be visible to the requester. Description The full description of the request, which will be visible to the requester. Work notes Work notes, which will be visible to the requester. When you have completed your entries, click Submit. If you must escalate the request to a security incident, click Convert to Security Incident.