Agent auto-assignment using rating-based criteria Rating-based methods, such as location, skills, and time zones, help you auto-assign agents based on configuration settings and optional properties. The calculated ratings are used to determine the best agent for the security incident or response task. Any combination of rating-based methods can be enabled in the application configuration screen. When a task is created, a rating for each type of enabled selection criteria is calculated for each available agent. The agent whose total rating is highest is considered for auto-assignment. The settings for the auto-assignment weighting properties, found in Security Incident > Administration > Properties, are included in the rating calculations. These values help you prioritize which auto-assignment selection criteria is more important to your organization. The priority values should be between 1 (less important) and 10 (very important). For an example of how the weighting properties affect agent ratings, see Agent auto-assignment using multiple selection criteria. Agent auto-assignment using locationAgents can be auto-assigned based on the home location in their user record and the location of the tasks.Agent auto-assignment using skillsAgents can be auto-assigned based on the agent's skills and the skills required to perform the task. Assign skills to an agent's user records using Skills > Users. Agent auto-assignment using time zonesAgents can be auto-assigned based on the time zone defined in their user records and the time zone of the tasks.