Notify release notes

ServiceNow® Notify application enhancements and updates in the Helsinki release.

Activation information

The Notify plugin (com.snc.notify) requires a separate subscription. This plugin includes demo data and activates related plugins if they are not already active.

New in the Helsinki release

Twilio short code integration
Notify automatically pulls short code numbers along with E.164 numbers from the configured Twilio account in Notify. Short codes can be used for integration with incoming and outgoing SMS-based workflows with Notify. Twilio Short Code enables high volume limits for sending SMS. It also comes with five-digit to six-digit numbers based on the region in which the short code number is obtained.