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Knowledge Management release notes

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Knowledge Management release notes

ServiceNow® Knowledge Management application enhancements and updates in the Helsinki release.

Helsinki upgrade information

Review the content in the Knowledge upgrade best practices community page at All things Upgrade considered on Knowledge v2 to v3.

Activation information

Knowledge Management has changed with Knowledge v3, which is enabled by default for all instances. For migration information, see Knowledge Management v3 migration.

New in the Helsinki release

Knowledge homepage enhancements
Each knowledge base shows the number of articles and questions. There are also layout changes on the top navigation bar.

Changed in this release

  • Search page enhancements: There are layout changes to the search page in addition to the ability to filter out articles and questions.
  • Import articles enhancements: The dialog box for KB and category selection is shown before the file upload.