Facilities Service Management release notes

ServiceNow® Facilities Service Management application enhancements and updates in the Helsinki release.

Activation information

The Facilities Service Management (com.snc.facilities_service_automation) plugin is available as a separate subscription. There are other facilities plugins that are provided with the subscription.

Browser requirements

If you are using Internet Explorer, you must use version 9 or later to use the Enterprise Move Planning tool and the interactive maps. You can also use any of the other generally supported web browsers.

New in the Helsinki release

Enterprise move
Facility teams use Enterprise Move to plan and execute move scenarios in support of large or complex employee move requests.

Changed in this release