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Helsinki Patch 9 Hot Fix 4a

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Helsinki Patch 9 Hot Fix 4a

The Helsinki Patch 9 Hot Fix 4a release contains fixes to these problems.

For the Helsinki Patch 9 Hot Fix 4a release:
Build date: 06-22-2017_0915
Build tag: glide-helsinki-03-16-2016__patch9-hotfix4a-06-21-2017

For more information about how to upgrade an instance, see Upgrade to Helsinki.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Helsinki fixed problems, see KB0598266.

Note: This version is approved for FedRAMP.

Fixed problem in Helsinki Patch 9 Hot Fix 4a

Problem Short description Description



'Before Query' business rule works differently when using glide aggregate count

Under certain conditions, single score reports can display blank or incorrect data.

If a 'Before Query' business rule is configured on a table with one or more addOrCondition filter conditions, a single score report on that table generates an invalid SQL, and the OR condition is not in the right place. As a result, the single score reports or widgets display incorrect data.

When the user drills down on the report, a list loads with the correct results.

Fixes included with Helsinki Patch 9 Hot Fix 4a

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.