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Helsinki Patch 8 Hot Fix 1

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Helsinki Patch 8 Hot Fix 1

Helsinki Patch 8 Hot Fix 1 provides fixes for the Helsinki release.

For Helsinki Patch 8 Hot Fix 1:
Build date: 02-22-2017_2247
Build tag: glide-helsinki-03-16-2016__patch8-hotfix1-02-22-2017

For more information about how to upgrade an instance, see Upgrade to Helsinki.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Helsinki fixed problems, see KB0598266.

Note: This version is approved for FedRAMP.

Fixed problem in Helsinki Patch 8 Hot Fix 1

Problem Short description Description Steps to reproduce



When a task column is moved into offrow storage, it breaks certain database views that include tables that extend task Using the view in a report or via 'Try it' results in an error: "Syntax Error or Access Rule Violation detected by database (Unknown column 'XXXX.XXXX' in 'on clause') ".
  1. Activate the 'Database Column Offrow Migration' plugin.
  2. Create a string column on task with length of 4000.
  3. On the Dictionary record for the new column, click the Move Column Offrow related link, and click Start to confirm the action.
  4. Now open one of the following database view records, and click Try it:
    • incident_sla
    • incident_metric
    • incident_time_worked
    • problem_metric
    • task_survey_detail

You receive an error message: "Syntax Error or Access Rule Violation detected by database (Unknown column 'task_survey_detail0.sys_id' in 'on clause')".

Fixes included with Helsinki Patch 8 Hot Fix 1

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.