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Helsinki Patch 6 Hot Fix 3

Helsinki Patch 6 Hot Fix 3

The Helsinki Patch 6 Hot Fix 3 release contains fixes to these problems.

Helsinki Patch 6 Hot Fix 3 was released on December 2, 2016.
Build date: 12-01-2016_1039
Build tag: glide-helsinki-03-16-2016__patch6-hotfix3-11-30-2016

For more information about how to upgrade an instance, see Upgrade to Helsinki.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Helsinki fixed problems, see KB0598266.

Note: This version is approved for FedRAMP.

Fixed problem in Helsinki Patch 6 Hot Fix 3

ProblemShort descriptionDescriptionSteps to reproduce

Service Portal

PRB714152

If a requested item is ordered as part of an order guide from Service Portal, the Order Guide field on the Requested Item form does not show the order guide nameIf a requested item is ordered as part of an order guide, the Order Guide field on the Requested Item form should show the order guide name. However, when the request is submitted from Service Portal, the Order Guide field is empty.

In a Helsinki instance:

  1. Open the Service Portal home page.
  2. Navigate to Service Catalog > Can We Help You?
  3. Select New Hire (/sp?id=sc_cat_item_guide&sys_id=6690750f4f7b4200086eeed18110c761).

    This is an OOB Order Guide.

  4. Enter all mandatory fields.
  5. Click Submit.

    You will get a small pop-up near the header: "Created REQ0010011 - track using 'Requests' in the header or click here to view".

  6. Open this REQ and associated RITM.

In the RITM form, the Order Guide field is empty.

If this same request is submitted from Service Catalog (outside Service Portal), the Order Guide is populated correctly.

Fixes included with Helsinki Patch 6 Hot Fix 3

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

Products > Release Notes; Versions > Helsinki