Helsinki Patch 6 Hot Fix 1

The Helsinki Patch 6 Hot Fix 1 release contains fixes to these problems.

Helsinki Patch 6 Hot Fix 1 was released on October 28, 2016.
Build date: 10-25-2016_1048
Build tag: glide-helsinki-03-16-2016__patch6-hotfix1-10-25-2016

For more information about how to upgrade an instance, see Upgrade to Helsinki.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Helsinki fixed problems, see KB0598266.

Note: This version is approved for FedRAMP.

Fixed problem in Helsinki Patch 6 Hot Fix 1

Problem Short description Description Steps to reproduce




GroupBy on double dot-walked fields do not work correctly

On Helsinki Patch 6, this issue manifests differently (in a broader way) in Oracle than in MySQL.

  • In Oracle, any aggregate queries run on columns with aliases (when field names are longer than 30 characters) will return no data.
  • In both Oracle and MySQL, joins on aggregate queries using dot walk when the path (caller_id.department.business_unit) is longer than 32 characters returns empty strings for the name of the group fields in any database.

The fix for this PRB reverts PRB635272.

Refer to the listed Known Error KB article for details.

Fixes included with Helsinki Patch 6 Hot Fix 1

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.