Helsinki Patch 5 Hot Fix 3

The Helsinki Patch 5 Hot Fix 3 release contains fixes to these problems.

For the Helsinki Patch 5 Hot Fix 3 release:
Build date: 02-04-2017_1927
Build tag: glide-helsinki-03-16-2016__patch5-hotfix3-02-03-2017

For more information about how to upgrade an instance, see Upgrade to Helsinki.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Helsinki fixed problems, see KB0598266.

Note: This version is approved for FedRAMP.

Fixed problem in Helsinki Patch 5 Hot Fix 3

Problem Short description Description

Performance Statistics and Graphs

PRB698328

Blank lists might display when trying to view a table

Many operations, like loading the list view for a table, are timed for building performance metrics. An issue with this timing causes the transaction it is timing to error out.

One possible symptom is seeing a blank list when trying to visit a table despite not failing any ACLs. The issue resolves itself in a few hours or days.

Fixes included with Helsinki Patch 5 Hot Fix 3

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.