Helsinki Patch 5 Hot Fix 1

The Helsinki Patch 5 Hot Fix 1 release contains fixes to these problems.

For the Helsinki Patch 5 Hot Fix 1 release:
Build date: 10-30-2016_1652
Build tag: glide-helsinki-03-16-2016__patch5-hotfix1-10-28-2016

For more information about how to upgrade an instance, see Upgrade to Helsinki.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Helsinki fixed problems, see KB0598266.

Note: This version is approved for FedRAMP.

Notable Fixes

The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.
Problem Short description Description Steps to reproduce

Platform

PRB689641

Large number of REST sessions in Helsinki Some users are seeing the creation of a large number of REST sessions and unnecessary prompts for local logins. This issue is related to Chat, VTB, Presence, and other message-based features.

Authentication

PRB709544

On the HI Service Portal unauthenticated page, a login popup appears

This popup appears very quickly in in Safari, and it appears after some time in other browsers. The following console error appears:

Failed to load resource: the server responded with a status of 401 (Unauthorized)

  1. Log out of your instance.
  2. In Safari, go to your instance's URL.
  3. Without logging in, leave the page as-is for 5-10 minutes.

Note this message in the console: Failed to load resource: the server responded with a status of 401 (Unauthorized)

Fixes included with Helsinki Patch 5 Hot Fix 1

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.