Helsinki Patch 4 Hot Fix 5

The Helsinki Patch 4 Hot Fix 5 release contains fixes to these problems.

For the Helsinki Patch 4 Hot Fix 5 release:
Build date: 04-11-2017_1316
Build tag: glide-helsinki-03-16-2016__patch4-hotfix5-04-05-2017

For more information about how to upgrade an instance, see Upgrade to Helsinki.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Helsinki fixed problems, see KB0598266.

Note: This version is approved for FedRAMP.

Fixed problem in Helsinki Patch 4 Hot Fix 5

Problem Short description Description Steps to reproduce

Edge Encryption


When the number of connections increases, the Edge Encryption proxy experiences extreme slowness Edge Encryption proxies can run extremely slowly. This issue occurs when concurrent user sessions drive up the number of simultaneous user connections to the instance through the proxy. There are also no logs to indicate the proxy's processing.
  1. Start up an Edge Encryption proxy and connect to an instance.
  2. Simulate users going through the proxy and using connection-intensive pages, such as Service Portal and Knowledge.

Notice that after a certain threshold, response times become extremely slow.

Fixes included with Helsinki Patch 4 Hot Fix 5

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.