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Helsinki Patch 4 Hot Fix 2

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Helsinki Patch 4 Hot Fix 2

The Helsinki Patch 4 Hot Fix 2 release contains fixes to these problems.

For the Helsinki Patch 4 Hot Fix 2 release:
Build date: 10-17-2016_1358
Build tag: glide-helsinki-03-16-2016__patch4-hotfix2-10-16-2016

For more information about how to upgrade an instance, see Upgrade to Helsinki.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Helsinki fixed problems, see KB0598266.

Note: This version is approved for FedRAMP.

Fixed problem in Helsinki Patch 4 Hot Fix 2

Problem Short description Description Steps to reproduce

User Interface (UI)


Safari 10.0.1 redirects users to UI11 Users who log in to their Fuji, Geneva, and Helsinki instances from Safari version 10.0.1 are redirected to the legacy UI11 instead of UI16.
  1. Set user agent string to: "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_1) AppleWebKit/602.2.7 (KHTML, like Gecko) Version/10.0.1 Safari/602.2.7".
  2. Log in to the instance.

UI11 appears.

Fixes included with Helsinki Patch 4 Hot Fix 2

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.