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Helsinki Patch 3 Hot Fix 5

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Helsinki Patch 3 Hot Fix 5

Helsinki Patch 3 Hot Fix 5 provides fixes for the Helsinki release.

For Helsinki Patch 3 Hot Fix 5:
Build date: 09-16-2016_2041
Build tag: glide-helsinki-03-16-2016__patch3-hotfix5-09-17-2016

For more information about how to upgrade an instance, see Upgrade to Helsinki.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Helsinki fixed problems, see KB0598266.

Note: This version is approved for FedRAMP.

Fixed problem in Helsinki Patch 3 Hot Fix 5

Problem Short description Description Steps to reproduce



Notify forces the maximum number of conference call participants to be 40, but this should be configurable The Notify plugin currently sets the Twilio conference maxParticipants limit to 40. This information is used by Twilio to restrict the maximum number of participants in a conference call, regardless of the order they join. Users should have the option to configure the number of conference call participants.
  1. Install the Notify plugin.
  2. Set up the Twilio configuration with Account SID and Token.
  3. Configure one of the numbers with Notify On Task Group (OOB notify group).
  4. Set property glide.notify.task.phone_number to phone number configured in Step 3.
  5. Go to any incident and click Start Conference Call.
  6. Select more than 40 participants.
Notify limits the conference call participants to 40.

Fixes included with Helsinki Patch 3 Hot Fix 5

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.