Helsinki Patch 3 Hot Fix 13

Helsinki Patch 3 Hot Fix 13 provides fixes for the Helsinki release.

For Helsinki Patch 3 Hot Fix 13:
Build date: 01-23-2017_0939
Build tag: glide-helsinki-03-16-2016__patch3-hotfix13-01-17-2017

For more information about how to upgrade an instance, see Upgrade to Helsinki.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Helsinki fixed problems, see KB0598266.

Note: This version is approved for FedRAMP.

Fixed problem in Helsinki Patch 3 Hot Fix 13

Problem Short description Description

Financial Management


Allocation Engine is generating lines very slowly

For some users, the ITFM Allocation Engine and its jobs run for a long time.

For example, the Allocating Expenses job took 36 hours for a user. The long job duration occurred because millions of allocation lines were being generated for the user, and inserting the millions of lines took a long time.

To maximize the engine's performance and database space, the fix for PRB742326 provides the ability to generate allocation lines as needed. The cost model provides the additional options below to generate controlled allocation lines.

Option Result
Enable Generate controlled cost lines The itfm_allocation_aggregate table will only generate lines with the amount aggregated at the account level. To include sub-bucket information in the generated lines, select Include sub-bucket info.
Breakdown Relationships In Breakdown Relationships, the user must explicitly define breakdowns as needed. This will generate additional breakdown allocation lines in itfm_allocation_breakdown to report on the relationship split between two segments.
Choose segments for GL expense lines Choose the segments for which general ledger (GL) expense lines are needed to report on the related GL lines for that segment. The expense lines for segments are in the itfm_allocation table.

Fixes included with Helsinki Patch 3 Hot Fix 13

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.