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Helsinki Patch 3 Hot Fix 11

Helsinki Patch 3 Hot Fix 11

Helsinki Patch 3 Hot Fix 11 provides fixes for the Helsinki release.

For Helsinki Patch 3 Hot Fix 11:
Build date: 11-14-2016_1156
Build tag: glide-helsinki-03-16-2016__patch3-hotfix11-11-11-2016

For more information about how to upgrade an instance, see Upgrade to Helsinki.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Helsinki fixed problems, see KB0598266.

Note: This version is approved for FedRAMP.

Fixed problem in Helsinki Patch 3 Hot Fix 11

Problem Short description Description Steps to reproduce

Resource Management

PRB723145

Resource workbench does not respond when there is a large number of overlapping resource plans

When there are many overlapping resource plans, the workbench takes a long time to load and becomes unresponsive.

  1. Create a large number of resource plans (around 70) for a single group with overlapping durations in a single year.
  2. Navigate to the Resource Workbench.
  3. Select Group and choose the group for which resource plans were created.

Notice that it takes more than 15 seconds to load the workbench, and after that the page goes unresponsive.

Fixes included with Helsinki Patch 3 Hot Fix 11

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.