Helsinki Patch 3 Hot Fix 10

Helsinki Patch 3 Hot Fix 10 provides fixes for the Helsinki release.

For Helsinki Patch 3 Hot Fix 10:
Build date: 10-27-2016_0841
Build tag: glide-helsinki-03-16-2016__patch3-hotfix10-10-23-2016

For more information about how to upgrade an instance, see Upgrade to Helsinki.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Helsinki fixed problems, see KB0598266.

Note: This version is approved for FedRAMP.

Fixed problem in Helsinki Patch 3 Hot Fix 10

Problem Short description Description Steps to reproduce

Financial Management

PRB673930

KB0584391

Long loading time of Allocations Setup page in ITFM Finance Workbench exceeds the default maximum run time, causing an error

The Allocation Setup page of the Financial Management Workbench ($itfm_workbench.do) can take a long time to load for large data sets, anywhere between 10 and 15 minutes. Because the background request to /xmlhttp.do to load the Allocation Setup page takes a large amount of time, it exceeds the default value 30000 (30 seconds) for the com.glide.request.max_run_time_ms system property. Subsequent requests are then returned by GlideRequestManager with the HTTP status "202 Accepted" with no content.

Processing this status causes a "Lost connection to the server" message to appear.

Refer to the listed Known Error KB article for details.

Fixes included with Helsinki Patch 3 Hot Fix 10

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.