Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store

Helsinki Patch 2 Hot Fix 2

Helsinki Patch 2 Hot Fix 2

Helsinki Patch 2 Hot Fix 2 provides fixes for the Helsinki release.

For Helsinki Patch 2 Hot Fix 2:
Build date: 08-10-2016_1023
Build tag: glide-helsinki-03-16-2016__patch2-hotfix2-08-04-2016

For more information about how to upgrade an instance, see Upgrade to Helsinki.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Helsinki fixed problems, see KB0598266.

Note: This version is approved for FedRAMP.

Fixed problem in Helsinki Patch 2 Hot Fix 2

Problem Short description Description Steps to reproduce

Service Catalog



Catalog UI policy on a new variable on a catalog item causes error on existing request items without the new variable If a new variable or UI policy is added to an existing catalog item, fulfillers still working on existing requested items see an error. Refer to the listed Known Error KB article for details.

Fixes included with Helsinki Patch 2 Hot Fix 2

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

This site is scheduled for a small content update on Tuesday, December 18th, between the hours of 4:00pm and 8:00pm Pacific Time (Dec 19 00:00 – Dec 19 4:00 UTC). Access to this site may be slightly delayed during that time.