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Helsinki Patch 2 Hot Fix 1

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Helsinki Patch 2 Hot Fix 1

Helsinki Patch 2 Hot Fix 1 provides fixes for the Helsinki release.

For Helsinki Patch 2 Hot Fix 1:
Build date: 08-03-2016_0830
Build tag: glide-helsinki-03-16-2016__patch2-hotfix1-07-23-2016

For more information about how to upgrade an instance, see Upgrade to Helsinki.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Helsinki fixed problems, see KB0598266.

Note: This version is approved for FedRAMP.

Fixed problems in Helsinki Patch 2 Hot Fix 1

Problem Short description Description Steps to reproduce

User Interface (UI)


High CPU utilization is correlated to Record Presence transactions Analysis of servers with high CPU utilization has determined that Record Presence can significantly increase CPU load. It has been observed that turning Record Presence off can lead to a 25% reduction in CPU load.
  1. Toggle Record Presence off and on while hundreds of users interact with an app node.
  2. Notice the difference in CPU load.

Fixes included with Helsinki Patch 2 Hot Fix 1

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.