Helsinki Patch 1 Hot Fix 3

Helsinki Patch 1 Hot Fix 3 provides fixes for the Helsinki release.

For Helsinki Patch 1 Hot Fix 3:
Build date: 08-24-2016_0942
Build tag: glide-helsinki-03-16-2016__patch1-hotfix3-08-23-2016

For more information about how to upgrade an instance, see Upgrade to Helsinki.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Helsinki fixed problems, see KB0598266.

Note: This version is approved for FedRAMP.

Fixed problems in Helsinki Patch 1 Hot Fix 3

Problem Short description Description Steps to reproduce

Service Catalog


Changing the user's language while on a Catalog item can take 60+ seconds On instances with large catalogs, there is a delay of 60+ seconds when a user changes their language when that entry/item is not in the cache.
  1. Enable SQL Detail.
  2. Enable the I18N: Spanish Translations plugin.
  3. Run a /
  4. Navigate to Service Catalog > Departmental Services > Service Category Request.
  5. After loading that item, change the UI's language to Spanish.
Note that changing the language takes a long time.

Fixes included with Helsinki Patch 1 Hot Fix 3

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.