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Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
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Available versions (Helsinki)

Available versions (Helsinki)

The Helsinki family includes Enterprise patches and hot fixes, as well as releases for Password Reset, ODBC, and Mobile.

For more information about how to upgrade an instance, see Upgrade to Helsinki.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Helsinki fixed problems, see KB0598266.

Note: This version is approved for FedRAMP.

Q4 2018 QPP Targets

Release Patch target option Release notes
Jakarta Jakarta Patch 10 Jakarta
Kingston Kingston Patch 9 Kingston
London London Patch 1 Hot Fix 2 London
  • Targets are subject to change prior to patching. Target versions for a quarter change only if absolutely necessary.
  • ServiceNow will occasionally add an additional letter to some patch and hot fix names (for example, Helsinki Patch 9a). Please consult the release notes for the list of fixes included in each version.

Available versions

For patch release notes that are not yet listed below, refer to KB0656793.

For publicly available hot fix and security patch release notes that are not yet listed below, refer to KB0598632.

Release version Release type Released on Availability
Helsinki Patch 12 Hot Fix 1 Hot fix 12/05/2017 Unavailable
Helsinki Patch 12a Security patch 09/29/2017 Unavailable
Helsinki Patch 12 Patch 08/24/2017 Unavailable
Helsinki Patch 11b Hot Fix 1 Hot fix 08/03/2017 Unavailable
Helsinki Patch 11b Security patch 07/17/2017 Unavailable
Helsinki Patch 11a Security patch 06/28/2017 Unavailable
Helsinki Patch 11 Patch 06/09/2017 Unavailable
Helsinki Patch 10 Patch 05/04/2017 Unavailable
Helsinki Patch 9 Hot Fix 1c Hot fix 01/23/2018 Unavailable
Helsinki Patch 9 Hot Fix 5a Hot fix 07/12/2017 Unavailable
Helsinki Patch 9 Hot Fix 4a Hot fix 06/29/2017 Unavailable
Helsinki Patch 9 Hot Fix 3a Hot fix 05/18/2017 Unavailable
Helsinki Patch 9 Hot Fix 2a Hot fix 05/14/2017 Unavailable
Helsinki Patch 9 Hot Fix 1a Hot fix 04/04/2017 Unavailable
Helsinki Patch 9a Hot fix 03/24/2017 Unavailable
Helsinki Patch 9 Patch 02/14/2017

Unavailable

Replaced by Helsinki Patch 9a

Helsinki Patch 8 Hot Fix 1 Hot fix 02/27/2017 Unavailable
Helsinki Patch 8 Patch 12/15/2016 Unavailable
Helsinki Patch 7 Hot Fix 5 Hot fix 06/07/2017 Unavailable
Helsinki Patch 7 Hot Fix 4 Hot fix 04/25/2017 Unavailable
Helsinki Patch 7 Hot Fix 3 Hot fix 03/20/2017 Unavailable
Helsinki Patch 7 Hot Fix 2 Hot fix 01/27/2016 Unavailable
Helsinki Patch 7 Patch 11/17/2016 Unavailable
Helsinki Patch 6 Hot Fix 3 Hot fix 12/02/2016 Unavailable
Helsinki Patch 6 Hot Fix 1 Hot fix 10/28/2016 Unavailable
Helsinki Patch 6 Patch 10/20/2016 Unavailable
Helsinki Patch 5 Hot Fix 3 Hot fix 02/08/2016 Unavailable
Helsinki Patch 5 Hot Fix 1 Hot fix 11/01/2016 Unavailable
Helsinki Patch 5 Patch 09/21/2016 Unavailable
Helsinki Patch 4 Hot Fix 5 Hot fix 04/12/2017 Unavailable
Helsinki Patch 4 Hot Fix 4 Hot fix 01/31/2017 Unavailable
Helsinki Patch 4 Hot Fix 3 Hot fix 01/05/2017 Unavailable
Helsinki Patch 4 Hot Fix 2 Hot fix 10/25/2016 Unavailable
Helsinki Patch 4 Hot Fix 1 Hot fix 09/15/2016 Unavailable
Helsinki Patch 4 Patch 08/31/2016 Unavailable
Helsinki Patch 3 Hot Fix 13 Hot fix 01/27/2016 Unavailable
Helsinki Patch 3 Hot Fix 11 Hot fix 11/01/2016 Unavailable
Helsinki Patch 3 Hot Fix 10 Hot fix 11/01/2016 Unavailable
Helsinki Patch 3 Hot Fix 9 Hot fix 10/20/2016 Unavailable
Helsinki Patch 3 Hot Fix 7 Hot fix 09/30/2016 Unavailable
Helsinki Patch 3 Hot Fix 6 Hot fix 09/29/2016 Unavailable
Helsinki Patch 3 Hot Fix 5 Hot fix 09/20/2016 Unavailable
Helsinki Patch 3 Hot Fix 3 (Express only) Hot fix 09/08/2016 Unavailable
Helsinki Patch 3 Hot Fix 2 Hot fix 08/29/2016 Unavailable
Helsinki Patch 3 Patch 08/05/2016 Unavailable
Helsinki Patch 2 Hot Fix 6 Hot fix 06/01/2017 Unavailable
Helsinki Patch 2 Hot Fix 5 Hot fix 10/26/2016 Unavailable
Helsinki Patch 2 Hot Fix 4 Hot fix 09/19/2016 Unavailable
Helsinki Patch 2 Hot Fix 3 Hot fix 08/25/2016 Unavailable
Helsinki Patch 2 Hot Fix 2 Hot fix 08/17/2016 Unavailable
Helsinki Patch 2 Hot Fix 1 Hot fix 08/04/2016 Unavailable
Helsinki Patch 2 Patch 07/07/2016 Unavailable
Helsinki Patch 1 Hot Fix 3 Hot fix 08/31/2016 Unavailable
Helsinki Patch 1 Hot Fix 2 Hot fix 08/09/2016 Unavailable
Helsinki Patch 1 Hot Fix 1 Hot fix 07/07/2016 Unavailable
Helsinki Patch 1 Patch 06/10/2016 Unavailable
Helsinki Patch 0 Hot Fix 4 Hot fix 07/19/2016 Unavailable
Helsinki Patch 0 Hot Fix 3 Hot fix 06/09/2016 Unavailable
Helsinki Patch 0 Hot Fix 2 Hot fix 05/23/2016 Unavailable
Helsinki Patch 0 Hot Fix 1 Hot fix 05/18/2016 Unavailable
Helsinki Fixes

Note: Refer to the PDF attachment in KB0565309 for all other Helsinki fixes.
Feature 04/28/2016 Unavailable
  • Available: Any user can upgrade to the version. "Available" versions will appear on the Instance Upgrade Management Dashboard.

    ServiceNow QPP targets and patches are immediately available. Users do not need to request an entitlement to schedule an upgrade to these versions.

  • Available by request: Contact ServiceNow Customer Support for approval to upgrade to the version.
  • Unavailable: The release version is not available.

Mobile versions

For the latest iOS and Android mobile application release notes, refer to KB0598602.

Password Reset Windows Application releases

For the latest Password Reset Windows Application release notes, refer to KB0598975.

ODBC Driver releases

For available ODBC release notes that are not yet listed below, refer to KB0540707.

The ODBC Driver patch release notes contain problem fixes for supported and legacy ODBC Driver patch versions.