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Versions
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Available versions (Helsinki)

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Available versions (Helsinki)

The Helsinki family includes Enterprise patches and hot fixes, as well as releases for Password Reset, ODBC, and Mobile.

For more information about how to upgrade an instance, see Upgrade to Helsinki.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Helsinki fixed problems, see KB0598266.

Note: This version is approved for FedRAMP.

Q1 2019 Patching Program Targets

Release Patch target option Release notes
Kingston Kingston Patch 12 Kingston
London London Patch 4 Hot Fix 2 London
  • Targets are subject to change prior to patching. Target versions change only if absolutely necessary.
  • ServiceNow will occasionally add an additional letter to some patch and hot fix names (for example, Helsinki Patch 9a). Please consult the release notes for the list of fixes included in each version.

Available versions

For patch release notes that are not yet listed below, refer to KB0656793.

For publicly available hot fix and security patch release notes that are not yet listed below, refer to KB0598632.

Release version Release type Released on Availability
Helsinki Patch 12 Hot Fix 1 Hot fix 2017/12/05 Unavailable
Helsinki Patch 12a Security patch 2017/09/29 Unavailable
Helsinki Patch 12 Patch 2017/08/24 Unavailable
Helsinki Patch 11b Hot Fix 1 Hot fix 2017/08/03 Unavailable
Helsinki Patch 11b Security patch 2017/07/17 Unavailable
Helsinki Patch 11a Security patch 2017/06/28 Unavailable
Helsinki Patch 11 Patch 2017/06/09 Unavailable
Helsinki Patch 10 Patch 2017/05/04 Unavailable
Helsinki Patch 9 Hot Fix 1c Hot fix 2018/01/23 Unavailable
Helsinki Patch 9 Hot Fix 5a Hot fix 2017/07/12 Unavailable
Helsinki Patch 9 Hot Fix 4a Hot fix 2017/06/29 Unavailable
Helsinki Patch 9 Hot Fix 3a Hot fix 2017/05/18 Unavailable
Helsinki Patch 9 Hot Fix 2a Hot fix 2017/05/14 Unavailable
Helsinki Patch 9 Hot Fix 1a Hot fix 2017/04/04 Unavailable
Helsinki Patch 9a Hot fix 2017/03/24 Unavailable
Helsinki Patch 9 Patch 2017/02/14

Unavailable

Replaced by Helsinki Patch 9a

Helsinki Patch 8 Hot Fix 1 Hot fix 2017/02/27 Unavailable
Helsinki Patch 8 Patch 2016/12/15 Unavailable
Helsinki Patch 7 Hot Fix 5 Hot fix 2017/06/07 Unavailable
Helsinki Patch 7 Hot Fix 4 Hot fix 2017/04/25 Unavailable
Helsinki Patch 7 Hot Fix 3 Hot fix 2017/03/20 Unavailable
Helsinki Patch 7 Hot Fix 2 Hot fix 2016/01/27 Unavailable
Helsinki Patch 7 Patch 2016/11/17 Unavailable
Helsinki Patch 6 Hot Fix 3 Hot fix 2016/12/02 Unavailable
Helsinki Patch 6 Hot Fix 1 Hot fix 2016/10/28 Unavailable
Helsinki Patch 6 Patch 2016/10/20 Unavailable
Helsinki Patch 5 Hot Fix 3 Hot fix 2016/02/08 Unavailable
Helsinki Patch 5 Hot Fix 1 Hot fix 2016/11/01 Unavailable
Helsinki Patch 5 Patch 2016/09/21 Unavailable
Helsinki Patch 4 Hot Fix 5 Hot fix 2017/04/12 Unavailable
Helsinki Patch 4 Hot Fix 4 Hot fix 2017/01/31 Unavailable
Helsinki Patch 4 Hot Fix 3 Hot fix 2017/01/05 Unavailable
Helsinki Patch 4 Hot Fix 2 Hot fix 2016/10/25 Unavailable
Helsinki Patch 4 Hot Fix 1 Hot fix 2016/09/15 Unavailable
Helsinki Patch 4 Patch 2016/08/31 Unavailable
Helsinki Patch 3 Hot Fix 13 Hot fix 2016/01/27 Unavailable
Helsinki Patch 3 Hot Fix 11 Hot fix 2016/11/01 Unavailable
Helsinki Patch 3 Hot Fix 10 Hot fix 2016/11/01 Unavailable
Helsinki Patch 3 Hot Fix 9 Hot fix 2016/10/20 Unavailable
Helsinki Patch 3 Hot Fix 7 Hot fix 2016/09/30 Unavailable
Helsinki Patch 3 Hot Fix 6 Hot fix 2016/09/29 Unavailable
Helsinki Patch 3 Hot Fix 5 Hot fix 2016/09/20 Unavailable
Helsinki Patch 3 Hot Fix 3 (Express only) Hot fix 2016/09/08 Unavailable
Helsinki Patch 3 Hot Fix 2 Hot fix 2016/08/29 Unavailable
Helsinki Patch 3 Patch 2016/08/05 Unavailable
Helsinki Patch 2 Hot Fix 6 Hot fix 2017/06/01 Unavailable
Helsinki Patch 2 Hot Fix 5 Hot fix 2016/10/26 Unavailable
Helsinki Patch 2 Hot Fix 4 Hot fix 2016/09/19 Unavailable
Helsinki Patch 2 Hot Fix 3 Hot fix 2016/08/25 Unavailable
Helsinki Patch 2 Hot Fix 2 Hot fix 2016/08/17 Unavailable
Helsinki Patch 2 Hot Fix 1 Hot fix 2016/08/04 Unavailable
Helsinki Patch 2 Patch 2016/07/07 Unavailable
Helsinki Patch 1 Hot Fix 3 Hot fix 2016/08/31 Unavailable
Helsinki Patch 1 Hot Fix 2 Hot fix 2016/08/09 Unavailable
Helsinki Patch 1 Hot Fix 1 Hot fix 2016/07/07 Unavailable
Helsinki Patch 1 Patch 2016/06/10 Unavailable
Helsinki Patch 0 Hot Fix 4 Hot fix 2016/07/19 Unavailable
Helsinki Patch 0 Hot Fix 3 Hot fix 2016/06/09 Unavailable
Helsinki Patch 0 Hot Fix 2 Hot fix 2016/05/23 Unavailable
Helsinki Patch 0 Hot Fix 1 Hot fix 2016/05/18 Unavailable
Helsinki Fixes

Note: Refer to the PDF attachment in KB0565309 for all other Helsinki fixes.
Feature 2016/04/28 Unavailable
  • Available: Any user can upgrade to the version. "Available" versions will appear on the Instance Upgrade Management Dashboard.

    ServiceNow QPP targets and patches are immediately available. Users do not need to request an entitlement to schedule an upgrade to these versions.

  • Available by request: Contact ServiceNow Customer Support for approval to upgrade to the version.
  • Unavailable: The release version is not available.

Mobile versions

For the latest iOS and Android mobile application release notes, refer to KB0598602.

Password Reset Windows Application releases

For the latest Password Reset Windows Application release notes, refer to KB0598975.

ODBC Driver releases

For available ODBC release notes that are not yet listed below, refer to KB0540707.

The ODBC Driver patch release notes contain problem fixes for supported and legacy ODBC Driver patch versions.

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