Reporting release notes

ServiceNow® Reporting feature enhancements and updates in the Helsinki release.

Helsinki upgrade information

For information on changes in the Helsinki release that require your consideration before you upgrade, see Reporting upgrade information.

Activation information

Platform feature. Active by default. Some advanced reporting functionality is available only when Performance Analytics Premium has been licensed.

New in the Helsinki release

Map reports
Map reports enable you to plot geographical data on a map. Data on maps can be viewed as a heatmap or pinned locations.
Updated calendar reports
An updated version of calendar reports provides better interactivity and improved look-and-feel.
Real-time updating of single score widgets on dashboards
Single score widgets that use count aggregation and have been added to a dashboard can be configured to update in real time.

The following podcast provides more information on new features in the Helsinki release of Reporting.

Changed in this release

  • Reports can no longer be made into gauges. Reports are added to dashboards and homepages from the Reports category instead of the Gauges category. Gauges still exist in other parts of the ServiceNow platform. The gauge_maker role is deprecated.
  • The new Decimal precision field enables administrators to specify how many decimal places are displayed on a report. This field exists in the style options of applicable reports.
  • When scheduling list reports, you can export to the Excel XLSX format in addition to XLS. Use the XLSX format instead of XLS for optimal performance.
  • The new Report Statistics module enables you to view report statistics and manage your reports. Previously, report statistics existed under Reports > View / Run.
  • The Heavy, Most used, and Unused tabs have been removed from the View / Run module. Administrators can view this information in the new Report Statistics module. The properties that configured these tabs have been removed.
  • Two new system properties enable you to define the maximum number of events displayed in calendar reports .
  • On calendar reports, events that have no end date have a duration of one hour and appear on the calendar. Previously, these events did not appear on calendar reports.
  • On calendar reports, events that started more than 30 days before the first day visible on the calendar are no longer displayed for performance reasons.
  • The Left align legend text style option was added for reports that have legends. By default, this option is not selected and the legend text is centered.
  • Only the creator of a report can set the report visibility to Me, ensuring that the report creator retains access to the report.
  • For the Export settings report option, the Export settings field has been renamed to Export report details.
  • When configuring a Stack by on a report, you can dot walk to fields.
  • Apply style options to report drilldowns.
  • When you export a report with a legend to PDF, PNG, or JPG, the entire legend is exported. Previously, large legends were sometimes truncated. Large legends with 50 or more items can still be truncated.
  • Report legends no longer have a border by default. Users can choose to display the legend border in the style options for the report.
  • The new Series name field allows you to customize the legend name of additional data series that you add to reports. For more information, see Using multiple data series in a report.
  • Service catalog variables that are included in a variable set can now be reported on in the same way as the other service catalog variables.
  • Custom chart creation is now deprecated. Multiple data set functionality is now found in the report builder when Performance Analytics Premium is enabled. See Using multiple datasets in a report. Data collection based on scripts or formulas is now a function of Performance Analytics. See Performance Analytics data collection and cleanup.