Performance Analytics release notes

ServiceNow® Performance Analytics application enhancements and updates in the Helsinki release.

Helsinki upgrade information

For information on changes in the Helsinki release that require your consideration before you upgrade, see Performance Analytics upgrade information.

Activation information

Content packs may be activated without Performance Analytics Premium. However, data for these packs cannot be collected until Performance Analytics Premium has been enabled. Performance Analytics Premium requires an additional subscription.

Browser requirements

The animations that play when a visualization loads are not supported in Internet Explorer.

New in the Helsinki release

Heatmap widget
Visualize scores broken down by two separate metrics in a color-coded pivot table.
Interactive breakdown widgets
When you view a breakdown widget on a dashboard, you can change the widget visualization and breakdown.
In-form analytics
Access context-sensitive analytics based on the current record when viewing a form.
Content packs
New content packs enable you to track and analyze key metrics for common applications. Content packs provide necessary dashboards, indicators, breakdowns, widgets, and other configuration records. Optional in-form analytics packs let you access the content pack data directly from application forms.

Changed in this release

  • Workbench widget:
    • View collected records on a workbench widget.
    • Specify a default primary indicator for a workbench widget. The default primary indicator and associated secondary indicators appear first when viewing the widget.
    • Use the tab button to scroll through secondary indicators in a workbench process widget.
  • Data collection:
    • The and properties were replaced with the and properties. The new properties let you define how long to keep scores and snapshots for each indicator frequency.
    • Specify how many periods, such as days or weeks, to collect and store data for each indicator using the Collection periods section of the Indicator form.
    • Data collection jobs do not collect scores or snapshots that the cleanup job would immediately delete, as specified in the property or the Collection periods indicator.
    • Data collection jobs have the Job ID value PAJob, letting you more easily identify data collection jobs in lists.
    • Data collection jobs use less system memory when collecting scores and snapshots.
    • You must specify an Owner to run data collection jobs. In previous releases, the Owner field could be empty.
  • Clean PA collections scheduled job:
    • The Clean PA collections job runs at 05:00 by default, which was changed from 02:00.
    • Users with the pa_admin role can access and modify the Clean PA collections scheduled job from the Performance Analytics application menu.
    • The Clean PA collections scheduled job automatically deletes scores and snapshots that do not have an associated indicator or breakdown.
  • Domain Separation support:
    • Properties that begin with can be set only by administrators in the global domain.
    • Data collection jobs can be modified only by users with the pa_admin role. If domain separation is enabled, the pa_admin user must also be a member of the domain that contains the job, or the domain of the Run as user.
  • Performance Analytics REST API:
    • The Performance Analytics REST API supports the sysparm_include_score_notes parameter to retrieve notes added to scores.
    • The Performance Analytics REST API supports the sysparm_include_aggregates parameter to retrieve available aggregates for an indicator when an aggregate has already been applied.
    • The Performance Analytics REST API includes the name and label of the facts table, the encoded query, the format of the selected unit, and the indicator frequency when you query scorecard data.
  • Performance Analytics Mobile App:
    • The Performance Analytics mobile app is now part of the standard platform mobile app.
    • The Performance Analytics mobile app supports landscape mode in addition to portrait mode.
    • The Performance Analytics mobile app displays units based on the defined indicator unit format.
    • Access the list of records associated with a scorecard from that scorecard in the Performance Analytics mobile app.
  • Configure a formula indicator so that breakdowns do not apply to certain elements in the formula.
  • Specify targets and thresholds on 2nd-level breakdowns.
  • Create an indicator source using an existing report source.
  • The Show data labels field is available for breakdown widgets.
  • Compare changes in collected records for an indicator using real-time data, in addition to historical data.
  • View real-time scores in breakdowns on a detailed scorecard, and on the workbench process widget.
  • Configure which columns appear when viewing the Records tab of a detailed scorecard.
  • The property lets you disable Performance Analytics Premium.
  • A link to the detailed scorecard for an indicator is available on the Indicator form.
  • An additional template for last score widgets is available.
  • Additional sorting options are available for breakdown widgets.
  • Configure formula indicators to apply time series aggregations to the formula result, or to formula components individually.
  • Indicators filtered by a breakdown use standard platform formatting instead of slashes to display the filtered indicator name.
  • Pivot scorecard breakdown widgets let you specify a label for displayed indicators, a breakdown element filter, and which axis the indicators and breakdown elements appear on.
  • Score type widgets load asynchronously to improve dashboard load speed.
  • Elements within widgets such as text and visualizations resize automatically when the size of the widget changes.
  • The guided indicator setup workflow displays lists and filters using List v3, and includes a summary page that lets you review changes.
  • The Job Indicator exclude breakdowns slushbucket displays only breakdowns associated with the selected indicators.
  • The pa.job.threshold.reached event includes the sys_id of the threshold that was reached.
  • The Percentages field is available for breakdown widgets that use the stacked column visualization. Select Percentage of elements to display the percentage of the total score for each stacked segment.
  • Visualizations display an animation when they first load or are refreshed.