Asset Management release notes

ServiceNow® Asset Management application enhancements and updates in the Helsinki release.

Activation information

Active by default.

New in the Helsinki release

Asset-CI mapping and synchronization
Synchronize asset records and CI records by mapping their fields, states, and statuses to each other. Changes made to one record trigger the same updates on the corresponding record, ensuring consistent reporting. You can synchronize default and custom mappings.

You can create the following mappings:

  • Asset and CI fields. For this mapping, synchronization happens both ways. Changes to the asset or CI record are updated to the logically mapped record.
  • Asset State and Substate fields to the CI Hardware Status and Substatus fields. The Hardware Status field is visible only for hardware CIs. When you create the mapping, you can set the synchronization direction from the asset, CI, or both.
  • Asset State and Substate fields to the CI Install Status field. The CI Install Status field does not have a Substatus field and must be used for CIs other than hardware. When you create the mapping, you can set the synchronization direction from the asset, CI, or both.
Salvage value and expenditure type for hardware models
For a hardware model, salvage value and expenditure type (Capex or Opex) attributes are added.
Activity updates for assets
The Activities tab of an asset is updated if:
  • Changes are made to the Assigned to, Managed by, Reserved for, State, or Substate fields of the asset.
  • The asset is a hardware asset or a software asset, and it is created or updated by a purchase order.
  • The asset is a hardware asset and a transfer order associated to it enters the Initiated, Cancelled, or Received stage.