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Policy and Compliance UCF upgrade instructions

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Policy and Compliance UCF upgrade instructions

Users require a separate subscription to the Network Frontiers Unified Compliance Framework Common Controls Hub (UCF-CCH) to download content from the UCF-CCH. Activate the Compliance UCF plugin (com.sn_comp_ucf) plugin and submit a request on the ServiceNow® HI Service Portal to validate the GRC subscription and set up a UCF-CCH account.

Before you begin

Note: A subscription to Network Frontiers UCF-CCH is not required for using the GRC Policy & Compliance application.
Network Frontiers has released a new method for allowing authenticated users to download content from the UCF Common Controls Hub (CCH) website. The UCF-CCH integration APIs are different from those of the previous XML-based UCF content library and requires an updated ServiceNow® UCF plugin for ServiceNow® GRC integration. Verification of the UCF CCH account is necessary before users can configure shared lists of authority documents and download them to their ServiceNow® instance.
Note: If your GRC effective contract date is before December 1, 2016, you are entitled to a free UCF CCH account for the period of December 1, 2016 through November 30, 2018. For customers on Helsinki (Patch 7 and above), or Istanbul and whose effective GRC contract start dates start on Dec 1, 2016 or after, you need to arrange your own subscription if your organization plans on using Unified Controls Compliance as the provider of your controls library. For more information about establishing a UCF CCH account, see Unified Compliance.
Role required: admin


  1. Activate Compliance UCF.
  2. Sign in to the Hi Service Portal.
  3. Click Get Help.

  4. Click Create an Incident.

  5. Select Issue Type Request.

  6. Select Category Hi Administration.
  7. Describe the issue and provide the following information:
    • Enter "I have activated the new GRC: Compliance UCF (com.sn_comp_ucf) plugin. I am requesting that you validate my subscription and open a UCF CCH account on my behalf".
    • Include your company name and company account number.
    • Include the requester’s name, business email address and phone number.
    Note: By providing your company and requester contact information, you authorize ServiceNow customer service to contact and share that information with Network Frontiers, a third party, in order to complete your UCF CCH account enrollment.
  8. Attach screen shots, logs, etc., as necessary.
  9. Select affected instances. Enter your company's GRC instance.
  10. What is the business impact? Select your answer.
  11. How many users does this affect? Select your answer.
  12. When did you experience this issue? Select today's date.
  13. Click Report the issue.
    ServiceNow HI customer support initiates the UCF-CCH account creation and enrollment process and will contact the requester when the process is complete.