Resource Management release notes

ServiceNow® Resource Management application enhancements and updates in the Helsinki release.

Activation information

Resource Management is activated by default with the activation of the Project Portfolio Suite with Financials (com.snc.financial_planning_pmo) plugin for new instances.

If you upgrade to the Helsinki release, then the Resource Management (com.snc.resource_management) plugin is upgraded only if it is active prior to the upgrade. Otherwise, you must activate the Project Portfolio Suite with Financials plugin after the upgrade to activate the Resource Management plugin.

Browser requirements

If you are using Internet Explorer, version 11 or later (including Edge) is required to use all aspects of the workbench.

Changed in this release

  • Enhancements to resource workbench
    • Incoming requests and forecasts for a resource group can be viewed for a specified time period.
    • Resource requirements for programs and portfolios can be viewed.
    • Resource allocations for programs and portfolios can be made.
  • Enhancements to resource management reports
    • Single interface to view availability, utilization, and allocations for resource groups and individual resources.
    • Current allocations, utilization rates, and the availability of resources can be viewed.
  • Deprecated reports
    • Resource reports monthly
    • Resource reports detailed