Project Management release notes

ServiceNow® Project Management application enhancements and updates in the Helsinki release.

Activation information

Project Management is activated by default with the activation of the Project Portfolio Suite with Financials (com.snc.financial_planning_pmo) plugin for new instances.

If you upgrade to the Helsinki release, then the Project Management (com.snc.project_management_v3) plugin is upgraded only if it is active prior to the upgrade. Otherwise, you must activate the Project Portfolio Suite with Financials plugin after the upgrade to activate the Project Management plugin.

Browser requirements

If you are using Internet Explorer, version 11 or later (including Edge) is required to use all aspects of the portfolio, program, and project workbenches.

New in the Helsinki release

Project Portfolio Suite with Financials
Project Portfolio Suite with Financials integrates Financial Management and Project Portfolio Suite for easier financial and budget planning for projects, portfolios, and programs. The plugin adds these features to Project Management:
  • The portfolio workbench, which enables you to manage end-to-end financial planning and tracking for all projects and demands in a portfolio. With the portfolio workbench, you can select projects and demands to include in budget plan, fund the selected projects and demands, and then track the budgeted cost versus the actual cost.
  • Cost plans, which capture the capital and operational costs of projects and demands.
  • Integration with Financial Management, which helps in creating budgets for portfolios.
  • Related lists to help manage all aspects of financial planning from the Portfolio and Project forms.
  • The portfolio manager role, which enables you to manage portfolios.
Program management
Program Management helps you logically group and monitor related projects or demands under a single entity. It enables you to define program task milestones, anticipated risks, and issues. You can track all the projects and demands in a program using program workbench.
Project reporting
Project managers can report the status of their projects on a weekly basis. The reports can be printed or can be sent to stakeholders as attachments.
Gantt chart
Project, program, and portfolio managers can track the schedule of their respective projects by filtering the projects by any criteria from the project list view.
New dashboards
The program manager dashboard, project manager dashboard, and portfolio manager dashboard are added. They display the details of programs, projects, and portfolios to the respective program managers, project managers, and portfolio managers.

Changed in this release

  • A project manager can add multiple agile phases and multiple test phases to a project.
  • Projects in Microsoft Project 2013 can be imported.
  • The portfolio timeline view is deprecated, as the portfolio workbench replaces its functionalities.