Demand Management release notes

ServiceNow® Demand Management application enhancements and updates in the Helsinki release.

Activation information

Demand Management is activated by default with the activation of the Project Portfolio Suite with Financials (com.snc.financial_planning_pmo) plugin for new instances.

If you upgrade to the Helsinki release, then the Demand Management (com.snc.demand_management) plugin is upgraded only if it is active prior to the upgrade. Otherwise, you must activate the Project Portfolio Suite with Financials plugin after the upgrade to activate the Demand Management plugin.

Browser requirements

If you are using Internet Explorer, version 11 or later (including Edge) is required to use all aspects of the workbench.

New in the Helsinki release

Project Portfolio Suite with Financials
The Project Portfolio Suite with Financials plugin integrates Financial Managementand Project Portfolio Suite, for financial and budget planning for projects, portfolios, and programs. The plugin adds these features to Demand Management:
  • The portfolio workbench, which lets you manage end-to-end financial planning and tracking for all projects and demands in a portfolio. You can select projects and demands to include in the budget plan, fund the selected projects and demands, and then track the budgeted cost versus the actual cost.
  • Cost plans, which capture the capital and operational costs of projects and demands.
Expected Start and Due Date fields
The expected start date and due date can be specified for a demand. The demand duration can then be displayed on program and portfolio workbenches.