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Add a custom icon to the home screen

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Add a custom icon to the home screen

As part of the legacy mobile UI, users can add a link to the instance site on the home screens of their Apple iOS devices.

About this task

By default, the link appears as a ServiceNow icon. Administrators can select a custom icon instead.


  1. Create the desired icon.
    Note: Use a 57x57 pixel icon, which is the maximum icon size that Apple does not automatically resize.
  2. Navigate to System Properties > My Company and open the company record form.
  3. Configure the form to add the Apple icon field.
  4. Upload the new icon.
    ServiceNow icon on the iPhone home screen