Thank you for your feedback.
Form temporarily unavailable. Please try again or contact to submit your comments.
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store

Add a custom icon to the home screen

Add a custom icon to the home screen

As part of the legacy mobile UI, users can add a link to the instance site on the home screens of their Apple iOS devices.

About this task

By default, the link appears as a ServiceNow icon. Administrators can select a custom icon instead.


  1. Create the desired icon.
    Note: Use a 57x57 pixel icon, which is the maximum icon size that Apple does not automatically resize.
  2. Navigate to System Properties > My Company and open the company record form.
  3. Configure the form to add the Apple icon field.
  4. Upload the new icon.
    ServiceNow icon on the iPhone home screen

Changes to site functionality will be made starting around 6am on January 21st (Pacific Time) and lasting approximately 6 hours.  The site may be intermittently unavailable.