Mobile configuration for administrators As an administrator, configure the mobile experience for your users to access an instance on a tablet or smartphone. Requirements Configuration for the mobile experience takes place in a regular desktop instance. Most of the configuration options are available for both the native mobile app and the mobile web experience. Use the native app or the mobile web to test your configuration. Depending on your device, go to the iTunes store or the Google Play store and search for ServiceNow to download the native mobile app. Role required admin Before you begin Take the following into consideration before configuring the mobile experience: What applications and modules do you want to be accessible from a mobile device? How do you want mobile lists to appear on a mobile device? Which users or roles should have access to Connect Chat? What to do Configure the application menu Determine which applications and modules you want to appear in the mobile application navigator. Set up mobile lists Mobile devices have less screen real estate so you may need to change the length of titles or the default fields that appear in a mobile list. Customize the mobile list view to determine the length of a title in a mobile list, as well as the default fields that appear in a table. Customize sortable columns in a mobile list. Configure available search fields. Configure Connect Chat for mobile Configure the users or roles that can access Connect Chat on a mobile device. Configure mobile UI properties Disable the mobile or tablet experience. Update the web experience by activating the new web UI. Next steps Most configuration items for the mobile UI are optional. Click any of the topics below for additional configuration. Configure the mobile application navigator Define which application menus and modules are available on the mobile application navigator.Configure a mobile moduleAfter defining the application menu, configure modules and assign them to the new application menu.Configure the mobile list layoutConfigure the way forms display in the mobile UI.Customize the mobile list viewConfigure what information displays in the mobile list view.Configure mobile list search fieldsConfigure search fields to determine what fields are searched for in the table. If search fields aren't configured, only the columns in the mobile list layout are searched. Configure Connect Chat for mobileConfigure Connect Chat to show or hide on the mobile app homepage.Configure the blur app optionAs a security feature, administrators can configure the mobile app to blur when not in focus on a mobile device.Activate new web UIWith Helsinki you have the option to select a new web UI that is similar to the native app.Disable the mobile or tablet experienceAdministrators can disable or enable different parts of the mobile UI.Enable client scripts for the mobile browserDefine client scripts to run on forms on the mobile interface, the desktop UI, or both.Enable mobile location and barcode scanningTake advantage of mobile devices by allowing location and barcode scanning in the mobile app. Mobile UI PropertiesMobile UI Properties allows administrators to configure parts of the mobile UI.Authentication with the native mobile appThe native mobile app uses OAuth for authentication and stores the OAuth token, which enables the app to re-establish connections without storing any credentials on the mobile device.Mobile UI actionsUI actions function the same on the mobile interface as on desktop interface, but are configured on a different table: UI Action - Mobile [sys_ui_ng_action].