Troubleshooting user-specific UI differences

If an individual user encounters an unexplained behavior in the user interface, you can check their user preferences.

Before you begin

Role required: admin


  1. Navigate to User Administration > User Preferences.
  2. Search for the user name to find all that user's records.
  3. Delete the record that affects the behavior in question.
    The system-wide preference is active during the user's next session. If the user customizes the behavior, a new user preference record is created and used for subsequent sessions.