Generally supported browsers

Browser support varies for each version of the user interface (UI). Most major browsers are supported.

Some features have additional browser requirements, which are noted in the appropriate documentation. Browser versions listed in the following table are the latest public release at the time of testing.

Table 1. Browser support for each UI version
UI version Chrome support Firefox support Internet Explorer support Microsoft Edge support Safari support Tablet mobile browser Phone mobile browser*
UI16 Latest public release Latest public release of Firefox or Firefox ESR 9 and up
  • Edge mode is supported
 Latest public release 9.1 and up Supported Not supported
UI15 Latest public release Latest public release of Firefox or Firefox ESR 9 and up
  • Edge mode is supported
 Latest public release 9.1 and up Supported Supported
UI11 Latest public release Latest public release of Firefox or Firefox ESR 9 and up
  • Edge mode is not supported
 Latest public release 9.1 and up Limited support Limited support

*Mobile phone browsers do not support the desktop version of the UI. Instead, mobile browsers use the mobile browser UImobile UI.

Internet Explorer web browser notes

Important: Due to significant performance issues, ServiceNow recommends that customers utilize a modern browser for its products and migrate away from Internet Explorer 11. For more information, refer to KB0683275.
  • Internet Explorer 11 is susceptible to memory leaks, which may impact performance, especially in Windows 7.
  • Compatibility mode is not supported.
  • Setting Security Mode to High (via Internet Options > Security tab) is not supported.
  • While UI16 and UI15 are supported on Internet Explorer 9, the browser may be slow when performing some operations. This slowdown does not necessarily indicate a performance degradation in the instance.

Safari notes

  • There is a security issue in some versions of Safari. User credentials may be disclosed to an unexpected site via auto-fill. For more information, see the Apple security update.
  • Starting with Safari 9.1 and future versions of Safari, the leave page / stay on page pop-up message only displays once.