Browser support varies for each version of the user interface (UI). Most major browsers
are supported.
Some features have additional browser requirements, which are noted in the appropriate
documentation. Browser versions listed in the following table are the latest public release
at the time of testing.
Table 1. Browser support for each UI version
UI version |
Chrome support |
Firefox support |
Internet Explorer support |
Microsoft Edge support |
Safari support |
Tablet mobile browser |
Phone mobile browser* |
UI16 |
Latest public release |
Latest public release of Firefox or Firefox
ESR |
9 and up |
Latest public release |
9.1 and up |
Supported |
Not supported |
UI15 |
Latest public release |
Latest public release of Firefox or Firefox
ESR |
9 and up |
Latest public release |
9.1 and up |
Supported |
Supported |
UI11 |
Latest public release |
Latest public release of Firefox or Firefox
ESR |
9 and up
- Edge mode is not supported
|
Latest public release |
9.1 and up |
Limited support |
Limited support |
*Mobile phone browsers do not support the desktop version of the UI. Instead, mobile
browsers use the mobile browser UImobile UI.
Internet Explorer web browser notes
Important: Due to significant performance issues,
ServiceNow recommends that customers
utilize a modern browser for its products and migrate away from Internet Explorer 11. For
more information, refer to
KB0683275.
- Internet Explorer 11 is susceptible to memory leaks, which
may impact performance, especially in Windows 7.
- Compatibility mode is not supported.
- Setting Security Mode to High (via tab) is not supported.
- While UI16 and UI15 are supported on Internet Explorer 9, the browser may be slow when
performing some operations. This slowdown does not necessarily indicate a performance
degradation in the instance.
Safari notes
- There is a security issue in some versions of Safari. User credentials may be
disclosed to an unexpected site via auto-fill. For more information, see the Apple
security update.
- Starting with Safari 9.1 and future versions of Safari, the leave page / stay on page
pop-up message only displays once.