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Context-sensitive help

Context-sensitive help

By default, the help link available in the product opens the welcome page of the help system, allowing you to enter search criteria for the information you want to find.

The ServiceNow system provides several preconfigured help contexts connected to this link that display the exact information you need for the current list, form, or record. You can define your own help topics and configure them to appear when you click the help icon in a ServiceNow record.

Users click the help icon to open the default help pages provided in the base system. For any page that does not have context-sensitive help defined, the instance displays the help system welcome page. Users can use the search feature or the index to find the correct help topic.

Alternatively, administrators can create custom context-sensitive help to suit the needs of their organizations. Create a help context that links the help icon to a topic describing a list, form, or specific record. You may initially want to set a base URL to direct to a help system other than the default ServiceNow help system.