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Custom-built integrations

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Custom-built integrations

Customers can contact a sales representative to have ServiceNowbuild a custom integration for them.

The following are examples of past custom-built integrations requested by customers. ServiceNow assumes no responsibility for the content of these pages as they are examples of usage, not supported code.

Table 1. Custom-Built Integrations
Integration Type Integration Point
Ariba Web services Service Catalog
AT&T eBonding Web services Incident
BMC Remedy Web services Incident
Borland Starteam MID Server Incident
CA Service Operations Insight (SOI) - POV MID Server
  • Events
  • Incident
Centennial Import sets CMDB
CiscoWorks Email notifications Incident
Clarify Email notifications Incident
Dell AlertFind Web services Incident
Eloqua Web services Incident
EMC nLayers Web services
  • CMDB
  • Discovery
EMC Smarts Web services Incident
EMC Smarts ADM Web services
  • CMDB
  • Discovery
HDI Survey Email notifications Incident
HP OpenView Operations Web services Incident
HP OpenView Operations (Windows Servers) Email notifications Incident
HP OpenView ServiceDesk Email notifications Incident
HP Service Manager 7 Web services Incident
IBM Tivoli Access Manager External authentication (single sign-on)
  • User Provisioning
  • SSO
IBM Tivoli Identity Manager External authentication (single sign-on) SSO
IBM Tivoli TEC Incident
IBM WebSphere MQ JMS Incident
IFrames CMS Knowledge
Interlink Business Enterprise Server (BES) Email notifications Incident
InTouch Notification System Web services Incident
Jira Web services Incident
Logica (Remedy) Integration Web services
  • Incident
  • Request Tasks
Lotus Notes Domino Email notifications Email
LPI Level Platforms Web services Incident
ManageIQ EVM Web services
  • Service Request
  • Virtual Environments
Manhattan Software CenterStone eC1 Web services Incident
Microsoft Biztalk (Getronics) Web services Incident
Microsoft Identity Integration Server (MIIS) MID Server User Provisioning
Microsoft Outlook Email notifications Change
Nimsoft Integration Web services
  • CMDB
  • Incident
Novell eDirectory 6.5 LDAP Users
Oracle Financials (ERP) Web services
  • Incident
  • CSV flat files
Oracle PeopleSoft
  • SSO
  • JDBC Import Web services
  • CMDB
  • Incident
  • Caller
SAP Web services Incident
Sendmail Web services Email
Sharepoint Web services Knowledge
Shibboleth External authentication (single sign-on) SSO
SilverBack Email notifications Incident
SSO - Digest Hash External authentication (single sign-on) SSO
SSO - PGP token External authentication (single sign-on) SSO
SSO - WebSSO External authentication (single sign-on) SSO
WebMethods Web services Incident
Xing Web services Incident