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Test IdP connections

Test IdP connections

Administrators can test the connection to an identity provider to validate settings before enabling external authentication.

Before you begin

Role required: admin

About this task

Note: The test connection user interface only works for identity providers that support displaying content in a frame. Some identity providers might require additional configuration to list your instance URL as an allowed origin in the X-Frame-Options response header. Contact your identity provider for more information.


  1. Navigate to Multi-Provider SSO > Identity Providers.
  2. Select an identity provider record.
  3. Click Test Connection.
  4. Enter login credentials for the identity provider and login.
  5. Use the Testing SSO Logs section to see log messages.
  6. Click Cancel when testing is complete.
    Sample test connection error

Changes to site functionality will be made starting around 6am on January 21st (Pacific Time) and lasting approximately 6 hours.  The site may be intermittently unavailable.